Frequently Asked
Questions |
| What forms of Payment
do you accept? |
| Will my credit card
be charged immediately? |
| Can you ship
to an international address? |
| Can I ship to multiple
addresses? |
| If I send a gift,
will the recipient see how much it cost? |
| Do you offer a gift-wrapping
service? |
| Does IRISHOP offer
discounts on large bulk orders, such as wedding favors? |
| How much will
my order total be? |
| Shipping options,
Delivery times and Rates? |
| Once I have
my tracking number, how do I track my order? |
| How do I change or
cancel an order? |
| How do I return an
item? |
| I didn't get what
I ordered, what do I do? |
| My item arrived
damaged, what do I do? |
| Do you have a catalog? |
| |
| What
forms of Payment do you accept? |
We accept the following:
 Visa
 MasterCard
American Express
Discover/Novus
Pay Pal (Verified Merchant)
IRISHOP Gift Certificates
Or, you can place an order using a US check or International
Money Order (in USD$) and mailing it to us at:
IRISHOP.com,
Unit 2A Santry Hall Ind. Pk.,
Santry,
Dublin 9,
Ireland.
You
can print off an Order Form by Clicking here.
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| Will my
credit card be charged immediately? |
|
We charge cards when the order is placed to avoid fraudulent transactions. All of our products ship with in 30 days, most items are dispatched immediately or within 2 - 3 business days. |
| Can
you ship to an international address? |
|
Yes, We ship all over the world. For all non US
destinations we use Express Mail shipping and Registered Mail..
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| Can
I ship to multiple addresses? |
We regret that at this time we
do not ship to multiple addresses on one order. However, you can place separate
orders.
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| If I
send a gift, will the recipient see how much it cost? |
No, the recipient will receive
a packing slip with the parcel indicating who sent the gift and any gift
message you want to include. There is a text entry box on the order form
where you can include a gift message.
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| Do you offer
a gift-wrapping service? |
|
We regret that at this time, we do not offer a gift-wrapping
service. However, there is a box on the order form where you can include
a gift message. The recipient will receive a packing slip with the parcel
indicating who sent the gift and any gift message you want to include.
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| Does IRISHOP
offer discounts on large bulk orders, such as wedding favors? |
We do indeed! Please contact
us with details of your inquiry and we will happy to assist you in any
way we can.
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| Shipping
options, Delivery times and Rates? |
|
Delivering to USA:
We offer two shipping services - Both with Flat Rate
Shipping charges.
(note: watch out for free shipping on certain items!)
Economy - delivery is by UPS Ground - Flat Rate
Charge $9.00
Please allow 10 - 14 business days as this service also has to go through US Customs.
Tracking numbers are emailed as soon as orders exit customs.
Express Mail - Express shipping service -delivery anywhere
across US within 3-5 working days .
This service costs a flat rate of $25, no matter how many items you order!
Delivery times for Express Mail are estimate only and not guaranteed.
Delivery times as quoted are in working days. Working days are Monday to Friday and exclude Saturdays, Sundays, Bank or Public Holidays.
If your order is time sensitive, or you have ordered a made to order item please remember to include additional time for dispatch.
Please note that we pay all import duties and sales
taxes on parcels throughout the US,
so there's nothing to pay when the parcel arrives!
Delivering to Europe:
Express Mail -delivery within 4-5 working days.
Duties and taxes are not applicable within EU.
Delivering to Ireland:
Choose the Express mail option, we have a flat rate of just
$6 shipping within Ireland!
(Irish deliveries are now delivered by Registered Post)
Delivery to other Destinations:
Express Mail - This depends on your location but we recommend you allow at least 7-10 working days for delivery.
Please note that the recipient may be liable to pay duties and taxes depending
on customs regulations within each country outside of the US.
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| Once
I have my tracking number, how do I track my order? |
You will find the Express Mail or UPS
tracking number in the email we sent you confirming that your order has
been shipped. Use that number at http://track.anpost.ie/track/trackone.html or www.ups.com to check the status of your order online.
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| How do I change or cancel
an order? |
If for any reason you need to cancel or change your
order that you place, please contact
us as soon as possible.
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| How do I return an item? |
|
Please contact
us for return instructions, via email or by our Toll Free Number.
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| I didn't
get what I ordered, what do I do? |
The IRISHOP Packing Department
take every care when packing your order. In the rare event that a customer
receives the wrong item, the item is returned to IRISHOP and the postage
for this is refunded to the customer's card. The correct item is then shipped
along with a free gift.
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| My item
arrived damaged, what do I do? |
The IRISHOP Packing Department
take every care when packing your order. However, on rare occasions, an
item may become damaged in transit. In such an event, simply contact
us with details and we'll get back to you as soon as possible.
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| Do you
have a catalog? |
We do indeed, and it's free!
To receive your free copy, please complete this quick and easy catalog request
form:
http://order.store.yahoo.com/cgi-bin/wg-request-catalog?irishop
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